Doesn’t anyone stand behind their product any more?

Mar
28

Posted by Robb

Pearl Izumi was sold by Nautilus to Shimano—they used to make the best cycling clothes in the world. I recently got a brand new pair of their gloves (the second time) and they’re falling apart already.

A few years ago, I got an eight-foot table with a ten-year warranty from Staples. It broke, and now Staples won’t warranty it because I don’t have the receipt. I called the table manufacturer, but they won’t warranty it either, because the serial number (printed on stick-on label) is no longer readable. My Sony television just broke; its one year out of warranty, so I have to buy a new television now.

Some people might say this is the cost of doing business, but here at PureFit, we don’t see it that way. The cost of doing business should never outweigh the value you place on your customers. Our customers are our most important aspects, and that’s why at PureFit we stand behind our product!

ABOUT AUTHOR

Welcome to the PureFit Blog! I'm Robb Dorf, founder and CEO of PureFit, Inc., an Irvine, California-based company I started in the summer of 2000 dedicated to making the highest quality, all-natural, 40/30/30 nutrition bars on the planet. Like many people I know, I'm health conscious and concerned about what I eat. The first-hand knowledge I've gained over the years (in the process of training for and competing in various athletic competitions) has proven to be invaluable in my pursuit of the ideal nutrition bar.

Personally, I grew up in Sylvania, Ohio, and started long-distance running at the ripe age of 12. To this day, you can find me running, biking, hiking, or doing something else related to human-powered outdoor recreation on nearly a daily basis.

Here, on the PureFit Blog, you can read all about what's going on at our little company, what we think about the state of the nutrition bar industry and the world we live in, and leave a comment or two of your own.

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